We are here to help at anytime. Please find below a collection of questions we typically receive from customers.
If your question has not been answered, please reach out to us at email@example.com
- How much does shipping cost?
To give the best possible service we use a fully traceable delivery service for the majority of our orders. We believe it's worth it to ensure everything arrives safely. You can order as much as you want for the single charge, shown below, so long as it is to one private address in the UK
UK Mainland, Highlands & Islands, Northern Ireland and Channel Islands
Standard Tracked Service ( 2- 3 Working Days) £5.15
Next Working Day Tracked Service £5.67
If you place your order before 12 midday, your order will be sent out the following day.
Please be aware that for all parcels entering the US via a courier service, the FDA (Food & Drugs Administration) impose a custom clearance charge fee which is payable at the point of delivery by the recipient . It may be a better option to order from US online stores directly. There are other countries outside the EU that charge duty, please be aware of this as they are not pre payable.
We do not ship to Russia or Australia.
All international deliveries are charged at £30.
- Other general delivery information
Delivery Weights: Online orders cannot exceed 40kg in weight.
Tax & Duties: In some countries import tax and duties, which are beyond our control, may have to be paid by the recipient on delivery of the parcel.
Incomplete or Inaccurate Addresses: We will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address.
- Does Ahmad Tea ship to PO Boxes?
- Shipping to PO Boxes is not available at this time.
- I’m so excited for my tea! How long should I expect to wait for my delivery?
- Most orders will arrive between 3-7 business days after the order is processed.
- How do I track my shipment?
Once you’ve placed your order, we’ll send you an email confirming that your order is being processed. When it’s ready to go, we'll send you a second email to let you know that your package is on its way.
If your order is being delivered by courier or via Royal Mail tracked service you will also be provided with a reference number which will allow you to keep track of the delivery.
If you want to view the status of your order, you can log into your account at any time to check how it’s doing.
Returns & Exchanges
- If I change my mind, may I return any item I bought online?
- Absolutely! We apologise if your order did not meet your expectations. Please contact us at 0044 (0) 2380 27 89 00 or email us at firstname.lastname@example.org and we will resolve the issue.
- I love samples, how do I get my free samples?
- If you would like specific free samples, please contact email@example.com.
- I want to stock Ahmad Tea in my store, who do I talk to?
- Please reach out to us at firstname.lastname@example.org. We'll gladly send a catalogue and distributor information.
- I'm trying to use the promo code but it says it's invalid. Why?
- In order for a promotion code to be valid, it must meet both the date and the product requirements. Please double-check the code is not expired and is valid for the products in your tea basket. If you're still having issues, please reach out to customer support at email@example.com.
- What are my payment options?
- We accept Visa, MasterCard and American Express.
- How do I use a promo code when ordering?
- Enter the code in the provided box at the time of checkout. The discount will be directly applied to the final receipt. Only one discount code is permitted per individual order.
- I can’t log into my account and I am desperate for tea. What do I do?
- That must be very frustrating; let’s resolve this right away. Here are some potential solutions: 1) Verify that you are typing in the email and password registered to the account. 2) Avoid copying and pasting your email and password into the prompt boxes. Sometimes this adds an extra unseen “space” which causes the system to reject the password. If you cannot remember your password, please select “FORGOT PASSWORD” on the log in page. An email will be sent to your registered account inviting you to reset your password. If you still cannot log into your account, please contact us at firstname.lastname@example.org and we’ll investigate.
- How do I reach customer service?
- Please call us at 0044 (0) 2380 27 89 00. We are available 9 am – 5 pm GMT. You may also email us at email@example.com.
- How do I subscribe to Ahmad Tea’s newsletter?
- We’re so happy you decided to join us. Our e-newsletter includes the latest updates across the Ahmad Tea range, exclusive recipes and much more. To receive the latest updates from Ahmad Tea, scroll to the bottom of the website and type your email address in the provided box. Select “get updates” and you will see a confirmation message that your email submission was successful.
- How do I unsubscribe from Ahmad Tea’s newsletter?
- We are sorry to see you go. To unsubscribe, click the “Unsubscribe” button at the bottom of the newsletter.
Have a question?
If you are interested in getting in touch with Ahmad Tea, please feel free to call us at
0044 (0) 2380 27 89 00, Monday - Friday, 9:00 AM - 5:00 PM
Or email us any time: firstname.lastname@example.org